Policies

 

Royal Party Decorations and Rentals greatly appreciates the opportunity to provide services for your event(s). Please read the following terms and conditions which you, the customer, agree to by placing your order. 


Deposits and Reservations

 

A minimum deposit of 25% is required upon reservation. If a deposit has been paid but the contract has not yet been signed, the reservation will still be considered as fully valid. The contract must be signed to finalize all details, but the deposit reserves the date.

All deposits made are non-refundable. 

 

If a reservation is made within one week of the event(s), payment in full is required up front.

 

Payments

 

The remaining balance is to be paid in full one week prior to setup and/or delivery date. Should payment in full not be made, Royal Party Decorations and Rentals reserves the right to refuse all service(s). 

 

We accept all major credit cards (credit card fee of 3.5% applies to all transactions over $500.00). Cheque, cash, and e-transfers are also accepted but debit is not accepted at this time. 

 

All payments are subject to tax. Taxes are charged at the rate of 5% GST and 7% PST. Cash payments are not exempt from any taxes.

 

Price Quotes

Price quotes provided are valid for a maximum of 30 days. All quotes are subject to recalculation should the 30 day period elapse and the reservation is not finalized.


Rates given are valid for a rental period of 1-4 days (some exceptions may apply; some items have a daily rental period only – please check with us). Additional charges may apply for a longer rental period.

 

Customer Responsibilities
 

It is the sole responsibility of the customer to inspect and report any damages and/or defects to Royal Party Decorations and Rentals prior to delivery. All setups must also be inspected to ensure all agreed items/setups are provided. 

 

The customer would have to agree to use all Royal Party Decorations and Rental’s equipment in a safe and responsible manner in which all applicable laws and regulations are complied with. It is also the customer’s responsibility to obtain any necessary permits, if required, before the setup date.
 

Contracts

 

Any changes made to the signed contract must be in agreement of the customer and Royal Party Decorations and Rentals. It is at the discretion of Royal Party Decorations and Rentals which changes may be made. 

 

We do not send unsigned copies of our contract(s) through email, fax, etc.


Changes and Cancellations

 

The satisfaction of our customers is one of our top priorities. When your reservation is confirmed, your items are considered rented out for your date(s), therefore, are not available for any other customers. Due to this, we are unable to make refunds for cancelled items after the reservation is complete.

 

When items are rented out, they are all considered to be in use by the customer, therefore, no refunds will be given for unused items. 

 

Cancellation of your reservation/signed contract would stipulate a 50% cancellation fee of the total contract amount, minus the deposit paid. 

 

Delivery and Pickup

 

We provide delivery services from North and West Vancouver all the way to Abbotsford. Please contact us to get a quote. We also offer the option for customers to pickup rental items from our showroom during normal business hours. After hours pickups/returns may be subject to additional charges.

Damages to Rental Items

 

The customer agrees to pay for any incidents including but not limited to damaged, lost, altered, or stolen items. Except for reasonable rental usage, all items must be returned in their normal condition. For each item returned [not limited to] with tears, colored stains, burns or wax marks that may be damaged beyond repair, the customer is responsible to compensate Royal Party Decorations and Rentals in a timely manner.

To avoid cleaning and/or replacement charges, the customer also agrees to the following:

       a. Clean all serving dishes/cookware prior to returning.

       b. Use mechanical or drip-less candles near all cloth. Full replacement costs will be charged for cloth returned with [but not limited to] candle wax stains, burns, mildew, rips & tears, staple marks, tape, glue, gum, or other irremovable stains.

Severe Weather

 

In the event of severe weather, immediately vacate the tent(s). Severe weather can result in an increased chance of tent collapse. During lightning storms, please vacate the tent(s) immediately. Do not touch any part of the tent or attempt to secure it. Royal Party Decorations and Rentals is not responsible for injury in such an event.

 

Disclaimer

The customer hereby freely, voluntarily and without duress releases Royal Party Decorations and Rentals from any liability or claim that the customer may have against Royal Party Decorations and Rentals with respect to, any loss, expenses, penalties, damages, costs or personal injuries, illness including death suffered by the customer, their guests or anyone else by reason of transportation, handling, operation or use of rental equipment. The customer understands and acknowledges that this release discharges Royal Party Decorations and Rentals from any and all liability or claim that the customer may have against Royal Party Decorations and Rentals. The customer agrees to use all equipment solely at their own risk. Royal Party Decorations and Rentals is not the manufacturer, representative, nor the agent for the manufacturer, therefore, no warranties are given, expressed or implied as to the design, quality, capacity, and safety of the products. The customer does hereby release and forever discharge and hold harmless Royal Party Decorations and Rentals and its successors and assigns from any and all liability claims, and demands of whatever kind of nature, either in law or in equity, which arise or may hereafter arise from customer’s possession and use of Royal Party Decorations and Rental’s equipment.

© 2019 by Royal Party Decorations and Rentals.

  • Facebook App Icon
  • Instagram App Icon